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As socrates mentioned, this can be a really stressful situation to be in. Are you based in Victoria? If so, the Victoria Police website has a information sheet on its website about getting police record checks. It specifically mentions:
"People in the community that require further information in relation to the policy for processing applications for transgender
Applicants should contact our information line on 1300 881 596."
We also have a specific contact with the Victoria Police who you can speak to about this matter. If you wish, we can pass on this person's details to you via phone or email. Feel free to contact us directly about this (see our contact details at our main website at http://gendercentre.com).
Even if you're not in Victoria, it might be worth phoning the police in your state/territory for advice. If your state/territory has police liaison officers for the queer community, it might even be worth calling them for advice.
Good luck!
Posted 567 day(s) ago
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